Search for:
Lean Six Sigma Series No. 2: Visualize the process to easily spot improvement opportunities

Only understood processes can be improved. Visualizing a process using a process map makes it easy for process improvement teams to identify wastes and opportunities to drive effectiveness. 

Process mapping is for process improvement professionals where the blueprint is for architects. 

A Process Map is an organized visualization of all the interrelated activities which combine to form a process.   

Based on our consultants’ extensive experience facilitating process mapping exercises, here are a few tips and tricks. When applied properly, it will bolster your team’s success at accurately mapping the process. 

  1. Go to where work is performed and observe how is it actually done.   

The investigative team gets the most accurate picture of the process by observing how work is actually performed. This is a golden opportunity to personally witness and listen to team members as they demonstrate how work is being carried out. You will be surprised with new insights and learn that team members have adjusted the documented procedure because it is no longer the current way of working as changes have been implemented as a result of    

  1. Map the current process based on actual observation, NOT on how it is documented in your manuals NOR how you think it should be. 

Most often, what is documented in procedure manuals have little resemblance to how work is currently performed due to changes that have accumulated from the time it was first documented. Thus, teams should refrain from carelessly accepting that process documentation is how the process is documented is   

  1. Map as if “you are the input” as it goes through the process 

If you are the email being sent, imagine what happens to you while you remain unread in the recipient’s inbox. If it is a request from a customer that needs to be attended to immediately, the customer waits for the reply and we know that waiting is one form of the 8 Wastes.  

  1. Ask open-ended questions to allow more informative answers

We encourage teams to focus on the question “What are the activities and steps which are not adding value to the customer?” It may be an activity to rectify an error that happened upstream. It may be instances when the staff is waiting for an information or a decision to be made. It can also be as simple as asking the other team member and clarifying the information that was provided because it was unclear or is the required data is missing. 

  1. The focus should be on the process and NOT on the person

Be conscious that a person will not openly cooperate and withhold valuable information if the person feels threatened. Assure the staff that the purpose of the mapping exercise is on the inherent inefficiencies in the process. It is not an exercise to pin the blame on any person. 

If you have properly practiced these tips, you will have a higher chance of getting the full support and buy-in of the staff. Ultimately, you will gain their trust and will support the outcome of the analysis. 

To learn the best practices in leading business process improvement projects, join our upcoming Lean Six Sigma Certification programs, Lean Six Sigma Yellow Belt Professional Certification Program will be on November 29, 2019. For more details, 

   Click here

Lean Six Sigma  Green Belt Professional Certification program starts on Jan 17, 2020. 

Click here



Team meetings- The Agile way

How would you describe the last meeting you attended? Was it productive? Did you accomplish your objective? Was there genuine interaction among members? Making team meetings effective has been the goal of many organizations because it consumes much of our working hours.

How do agile teams conduct their meetings that we can easily learn from?

The daily stand-up meeting is a common practice among agile teams. It focuses on the team’s effort on the priority tasks for the day. The team holds the meeting each morning and keeps the duration to a minimum, not more than 15 minutes.

Each member of the team alternately shares their responses to the 3 questions: 

  • What did I accomplish yesterday?

  • What do I commit to accomplishing today? 

  • What are the barriers preventing me to complete my priority? 

Anything outside of these questions such as problem-solving or idea generation is done outside of the daily stand-up.

Expert tip:

Conduct the meeting in-person whenever possible. Hold it in front of a visual board commonly referred to as scrum or kanban board. More on these in the next newsletter. Stay tuned.

To learn how you can improve your team’s effectiveness and deliver results faster, join our “Building an Agile Culture for Leaders Workshop” on November 23, 2019.

Click here for more information

Meet the new Certified Scrum Masters!
Sykes recognizes its pioneer Certified Scrum Masters, starting from right holding the certificate, Damaris Capacillo, Mary Grace Bueno, Eden Familara, Mischell Estiller, and Johneil Paolo Jarabo. Gracing the awarding ceremony are Radhakrishnan Srinivasan (IS APAC Director) and Babby Mejia (Whitehall Consulting).
The Certified Scrum Master is a globally-recognized professional certification credential. It is conferred to leaders who have successfully demonstrated proficiency in the agile approach to project management aligned to the Scrum Body of Knowledge (SBOK).
To know more about Agile and Scrum, join our upcoming Building an Agile Culture for Leaders Workshop on November 23, 2019. For more details visit our Events Page or email us at info@whitehall.com.ph
Lean Six Sigma Series No. 1: How to write a compelling charter for your Lean Six Sigma (LSS) process improvement project?

Are you eager to lead a project but don’t know where to start? Every project, no matter how big or small, must start with a project charter.

A project charter is a document that officially starts a project. It provides the project leader, in this case, the LSS belt candidate, the authority to lead the team towards the desired level of improvement.

The key elements of the project charter are:  

  • Project Name – Provide a short descriptive title of the project. It should be simple and easy to remember.
  • Business case and benefits – Quantify the benefits that will be delivered. In an LSS project, it may be operational savings, cost avoidance, risk, and penalty avoidance or other measures that are unique to your organization.
  • Problem Statement – Describe the extent of the problem by comparing the actual performance against the desired level of performance. We recommend using the construct

From <start time frame> to <end time frame>, the <performance measure> is at <current performance> against the target of <target level>.

  • Goal Statement – It describes what project success looks like in terms of the level of process improvement. It builds up from the Problem Statement with the addition of the direction of change in the performance measure. We recommend using the construct

<Increase or reduce> the <performance measure> from <current performance> to <project goal performance> by <project completion date>.

  • Scope – Identifies the extent and boundaries of what the project team will study and implement changes.
  • Project Team – List all the core team members who will be performing the tasks throughout the Define-Measure-Analyze-Improve-Control (DMAIC) phases. It is important to estimate the time commitment of each member.
  • Timeline – Provides the planned completion date of each phase of the project. As the project progresses, the team tracks the actual completion against the plan to indicate the health of the project in terms of timeliness.

As a valued subscriber, you can download our one-page template and example of an LSS project charter.

Download here

To know more best practices in leading a Lean Six Sigma process improvement project, join our Lean Six Sigma Yellow Belt Certification Program on November 29, 2019.

Click here for more information

Meet our new Certified Lean Six Sigma Black Belt!

Congratulations Mark Anthony Alata for earning the Certified Lean Six Sigma Black Belt (CLSSBB).

Whitehall Consulting confers the CLSSBB credential to leaders who have successfully completed a cross-functional process improvement project with significant hard savings. Joining him in the awards ceremony are (from left) Babby Mejia, Whitehall Consulting Master Black Belt, Rosalinda Cruz (Senior Manager, Product Engineering), Melvin Dela Pena (Continuous Improvement Manager) and Pablo Mancia (Manager, Equipment Engineering).

LEVEL UP your career. Acquire highly in-demand skills. Effectively lead change, foster innovation and deliver business results. Email us at