Investing in the process improvement mindset

Innovative physical assets, the latest technology, a well-researched business strategy – all of these contribute to ensuring successful business operations. According to any top company, in any industry, the key to a successful business isn’t any of these things mentioned. The core of successful businesses are engaged and empowered employees.

Stolt-Nielsen Global Shared Service Center (GSSC) in Manila advocates this way of thinking and this is why they have invested in Lean Six Sigma (LSS) Yellow Belt certification for their selected employees. LSS is a method that combines lean manufacturing and Six Sigma to systematically remove waste and reduce variations.

“Our strategy is to become a competitive advantage for our businesses so as a GSSC, we need to deliver reliable, efficient and cost-competitive end-to-end process services so the business can focus on optimizing operations,” says Raymond Hartmans, Operational Finance Director, GSSC Netherlands based in Rotterdam HQ. “To be able to fulfil this, we need to train and educate our GSSC employees in continuously questioning or challenging themselves and others on what, why and how they are doing their work and become more focused on improving what we are doing. This is how we will become more reliable and efficient in providing higher quality services. Training our people in LSS is one of the ways to achieve this.”

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Start your Process Improvement journey. Enroll in the Certified Lean Six Sigma Yellow Belt on March 13 & 20 via Zoom. Click here for more details. Reply to this email to reserve your seat.