We sat down with Meenakshi Biju, Certified Lean Six Sigma Green Belt, and asked her valuable insights as she completed another milestone in her Lean Six Sigma journey. Meenakshi is the Service Delivery Lead of Panalpina Global Service based in Mumbai, India.
Whitehall: What was your key learning from your GB project?
Meenakshi: There were quite a lot of learning – to list a few
- A structured formatted approach which helps individuals and group to define the problem and work towards achieving the desired outcome
- As all organization focus on customer satisfaction, implementing lean sigma to improve quality and timeliness can help to achieve customer satisfaction
- Helps in process standardization
- Helps in improving internal performance
Whitehall: How does the program impact your work and career?
Meenakshi: This program taught me there are various ways to define the problem and even what seems to be a small problem can have a huge impact on business and customer – so look into each problem and apply sigma methodology to improve and stabilize the problem. It will give me the opportunity to manage the business in a better way using data-driven statistical analysis and driver performance.
Whitehall: What advice do you give to aspiring GBs?
Meenakshi: One word please go for GB or BB (black belt certification) this will help you in achieving a professional approach in each problem that one comes across or is brought to our notice
Whitehall: What is your plan to continue practicing as a GB?
Meenakshi: Practicing GB is one of my desire currently worked on the project with support from a coach now want to run the project independently and inspire more people to come forward and learn six sigma methodology
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