Invest in your career in the new normal

What is the value of professional certification and how does it enable the development of the employee?  We sat down with Jun Nicerio, Certified Lean Six Sigma Green Belt, and asked exactly the same questions you may have. Jun is an operations manager in the contact center industry.

Why did you seek professional certification?

I seek for professional certification to be able to gain more technical skills relative to my role as Contact Centre Manager. Furthermore, in today’s competitive arena  experience is no longer enough in my personal opinion, solid professional experience plus technical expertise is a must.

What value has the certification brought to your career?

I became more confident in my job execution specifically in the aspect of performance improvement/management and I was able to gain more respect from my colleagues and direct reports.

How did the professional certification help you grow in your role?

After my certification, my organization has given me vital responsibility to be part of the implementation of our very first  performance management process. The technical skills I’ve learned from my training played a very important role in the execution of my duties and tasks as a project member. 

What is your key take away from your professional certification journey?

I think my favorite takeaway is that  learning never stops after your training or certifications, you will appreciate more the value of what you’ve learned once you put everything into practice.

Start your Lean Six Sigma journey with us. Email us at to start the first step of process improvement in your organization.

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